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Author: Mike Ferguson

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When will my card be charged?

Because there's a weight variance between similar cuts of meat, we're unable to charge your card until your entire order has been packed and weighed. Orders are packed either one or two days before your delivery date.Charging your card after your order is packed ensures that you will be charged for the exact weight of each item you receive. You can expect to receive an email with a detailed receipt confirming your payment. 

How will my order be packaged?

HOME DELIVERY | If you're shipping the order to your home, it will come packaged in a corrugated box(s) with an insulated liner and dry-ice to ensure everything is kept at safe temperatures during transit. We work hard to minimize the amount of packaging we ship.The amount of dry ice is carefully calculated and it is not unusual for it to be completely dissipated by the time the order arrives.Click here for dry-ice handling instructions.

How long will product last in my freezer?

Cuts will stay fresh for up to one year in the freezer as long as the vacuum seal has not been compromised. If a seal should happen to come loose, the product should be fine. Just use this package first. Once the product has been thawed, it should be cooked within two to three days of refrigeration.