Ferguson Farms Return & Refund Policy

At Ferguson Farms, we are committed to delivering premium, pasture-raised meats with exceptional quality and service. While we do not accept returns due to the perishable nature of our products, we stand behind everything we sell and will always work to resolve any issues promptly.

Our Promise: 100% Satisfaction Guarantee

If your order arrives with any issues—such as damage, spoilage, or incorrect items—we will make it right. Contact us within 24 hours of delivery at support@fergusonfarms.farm with your order details and a photo of the issue. Depending on the situation, we will offer a replacement, store credit, or refund.

What We Do Not Cover

To ensure fairness and efficiency, we cannot issue refunds or replacements for:

• Orders where an incorrect shipping address was provided at checkout
• Packages delayed or lost due to carrier errors (unless shipping protection was purchased)
• Products that have been stored improperly after delivery
• Customer dissatisfaction with taste preferences (since taste is subjective)

Order Cancellations & Modifications

You have complete control over your order through your online account up until the weekly deadline: Sunday at midnight. After this cutoff, all orders are final as they are immediately processed for fulfillment.

Why Choose Ferguson Farms?

Unlike many competitors, we prioritize customer satisfaction by offering store credit or replacements in qualifying cases, ensuring you feel confident in every purchase.

If you have any questions or concerns, reach out to us at support@fergusonfarms.farm. Your satisfaction is our priority, and we appreciate your trust in Ferguson Farms!