Order Issues, Refunds & Dispute Resolution | Ferguson Farms

Order Issues, Refunds & Dispute Resolution

At Ferguson Farms, we proudly deliver grass-fed, pasture-raised beef and poultry that are hormone-free, antibiotic-free, and non-GMO. As a family-owned farm, our mission is simple: to raise animals with care, restore the land, and deliver clean, honest food to your door. We're deeply committed to quality, sustainability, and transparency in everything we do.

We also stand behind our 100% Customer Service Guarantee. If your experience isn’t right, we will make it right—fast, fair, and personally. That’s our promise.

Sometimes, despite our best efforts, things go wrong. If your order wasn’t perfect, we want to fix it—fast. This page will walk you through everything you need to know before filing a dispute or chargeback. By coming to us first, you're helping a small farm survive, not handing money over to banks and credit card companies.

📦 Shipping & Fulfillment Overview

We ship orders nationwide every week using UPS. Our meat boxes are carefully insulated and packed with enough dry ice to keep your products cold during multi-day transit. We monitor weather, holidays, and shipping zones to ensure quality arrival.

Tracking Your Order

You will receive a tracking email as soon as your order ships. Please check your spam/junk folder.
Delays with UPS may occur during peak seasons. We pack boxes to remain chilled even with delays.
If your tracking hasn’t updated in 48 hours, contact us so we can escalate it.

Common Delivery Issues

Box arrived partially thawed: If meat is still cool to the touch, it’s safe to refreeze.
Missing or incorrect items: Let us know within 48 hours. We’ll credit or replace immediately.
Package lost in transit: We’ll file a claim and re-ship or refund your order.

💵 Refunds, Credits & Replacements

We treat every issue with urgency and fairness. Here’s how we handle common concerns:

We Will Gladly:

Refund or credit for items that were damaged, missing, or spoiled due to a shipping issue.
Offer a replacement shipment when appropriate.
Credit your account if a substitution or packing error occurred.

What We Cannot Refund:

Orders claimed lost but marked "Delivered" by UPS (unless accompanied by theft report).
Customer errors in entering incorrect address or delivery preferences.
Opened or partially eaten items due to preference, not defect.

📬 How to Contact Us

For the fastest resolution, please use our support form:

https://fergusonfarms.farm/contact

We respond within 24 hours—usually much faster.

🤝 Why We Ask You to Contact Us First

Filing a chargeback skips the conversation. It automatically pulls funds from our account and hits us with heavy fees—even if we would have happily resolved the issue.

When you contact us first, you help preserve resources for the farm and allow us to offer better prices and better service to all customers. Most of the time, issues are solved same-day with a simple email.

💬 Real Customer Resolutions

"My order arrived late and warm, but I emailed Ferguson Farms and they overnighted a new box with a free surprise cut. Incredible service." – Sarah, NC

"They replaced a missing roast no questions asked. I’ll never go back to grocery store meat again." – Jason, FL

❤️ Our Promise to You

We are not Amazon. We’re not a faceless warehouse. We’re a team of farmers, packers, and real people who take pride in what we do. If something goes wrong—we fix it.

Thank you for supporting Ferguson Farms and regenerative agriculture. Every order sustains ethical meat, clean food, and land restoration.